XFORCE® Exhaust Limited Warranty
What is Covered
- All XFORCE® Exhaust Universal Mufflers, VAREX® Mufflers, Exhaust Systems, Headers, Catalytic Converters and SMARTBOX™ are covered by a limited manufactures warranty.
- XFORCE® Exhaust warrants that the products will be free from defects in material and workmanship as determined by XFORCE® for the duration of the Warranty Period as specified in TABLE 1 from the date of purchase by the original purchaser.
- These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the products were originally installed on.
- This Warranty is limited to material and / or workmanship defect at the time of shipment from the factory, and in no event shall seller have any liability for consequential damages of any kind resulting from a breach of this warranty. This warranty will be void on all products that show evidence of misapplication, improper installation, abuse, lack of proper maintenance, negligence, or alteration from original design.
- This warranty is in lieu of any other warranties, either expressed or implied, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTIBILTY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Exclusions from this Warranty
- This Warranty does not apply to any products that;
- has not been purchased from an Authorised XFORCE Dealer;
- has been purchased or received as a second-hand Product;
- Is a Counterfeit product;
- is made known to You at time of purchase of the Products that this Warranty does not apply. Circumstances where this Warranty does not apply include Products that are sold with defects or faults and such defects or faults are drawn to Your attention prior to You purchasing such Products;
- has been modified by a non-Authorised Dealer or a non-Authorised Fitter; or
- has had the serial number removed, altered or made illegible.
- This Warranty does not apply to any defect in the Product caused by:
- failure to use or properly maintain the Product in accordance with Company’s instructions or recommendations;
- abnormal use of the Product;
- any accident, neglect, abuse, accidental damage, incidental damage, incorrect application, misuse of the Product;
- the fitting of an accessory or option by a non-Authorised Fitter;
- misuse of the Product against any XFORCE instructions;
- Improper, incomplete or incorrect installation or fitment; or
- normal wear and tear.
- This Warranty does not apply to:
- hidden or latent defects or fitness for a particular purpose;
- any consequential damage/s;
- failure to order the correct Product;
- vehicles in which the Product(s) is installed;
- A cause independent of the human controls which occurred after the goods left the control of the manufacture;
- Claims for internal damage of the engine, components or user’s vehicles are not covered by this warranty. It is the responsibility of the product user to monitor engine operation/performance and have proper detection devices installed to warn the user of overheating; or
- XFORCE shall not be responsible for injury or harm to persons and/or property caused by persons or vehicles using our products.
- XFORCE Exhaust reserves the right to make changes in design, materials and specifications, and to make changes to product(s) without prior notice or to make amendments to this warranty statement at any time.
- The Company is a parts supplier only, and not liable to defective fitment of the Products.
- repair the Product; or
- replace the Product with a product that is at least equivalent to the original Product in function, quality and cost. When a Product or component is replaced, any replacement item becomes Your property and the replaced item becomes XFORCE’s property and the replacement Product assumes the remaining warranty of the original Part(s) replaced.
- This warranty is not transferrable.
- To make a claim under this Warranty, please contact an Authorised Dealer in Your State with your valid proof of purchase. If requested, You may also need to send Your Warranty claim by email to [email protected] with your Warranty certificate along with the proof of purchase issued by the XFORCE® dealer / distributor from which the products were originally purchased. The XFORCE® dealer / distributor should then contact XFORCE® USA to obtain a Return Authorization number to return the product. XFORCE® Exhaust will not honor any returns not labeled with the Return Authorization number.
- When lodging Your Warranty claim, You must, along with your proof of purchase:
- After You lodge a Warranty claim, the Company or its Authorised Dealer will assess and investigate Your Warranty claim as to whether or not it complies with this Warranty statement. During this process the Company or its Authorised Dealer may, before providing Warranty service, require that You respond to questions designed to assist with the diagnosis of any faults in which you must co-operate. This may include You delivering the Product to the Authorised Dealer or the Company. You must respond to all requests within 14 days.
- Any costs incurred in having Your Product repaired, such as transporting the Product to and from the Authorised Dealer are not covered by this Warranty.
- You agree and acknowledge that if You make a Warranty claim, the Company and its Authorised Dealers may exchange information in relation to You in order for the Company to fulfil its obligations under this Warranty.
- Please ensure that this warranty statement is provided to the purchaser upon purchase of any Product(s) if the original warranty statement provided with the Products has been removed from packaging upon installation of the Products
Reservation of Right
How will a valid warranty be honoured?
- If You submit a valid claim under this Warranty, it will be assessed as to whether or not it is a valid Warranty claim due to the parts being defective in materials and workmanship and XFORCE® will, at its option:
- provide a written explanation of the warranty issue and if so requested, photographic evidence of the issues and alleged defects associated with the Product; and
- Provide the alleged defect product in question to the Authorised Dealer or the Company if so requested.
Authorised Dealers/Distributors note:
TABLE 1- WARRANTY PERIOD
|Stainless Steel Exhaust Systems
|Universal Stainless Steel Mufflers
|Stainless Steel Headers